Call Center Team Lead

Job Summary

A company is looking for a Call Center Team Lead.

Key Responsibilities

• Advise participants on plan provisions and respond to client-specific inquiries
• Identify call trends, establish training needs, and provide coaching to agents
• Assist with escalated calls and advocate for participants regarding benefits and services

Required Qualifications

• Must successfully complete a background check and drug screening
• Must pass an internet speed test and connect via ethernet cable
• Ability to navigate and work across multiple systems and tools simultaneously
• Currently not hiring in certain states and metropolitan areas
• Entry-level position with full-time employment