Call Center Team Lead I

Job Summary

A company is looking for a Call Center Team Lead I.

Key Responsibilities:

• Manage a team of 12-20 Call Center agents, examiners, and adjusters
• Collaborate with client organizations to ensure a high-quality Call Center operation
• Implement and maintain a robust Quality program

Required Qualifications:

• 3-5+ years of Healthcare operations experience, with 2+ years in a supervisory role
• Background in administration and preferably some experience in healthcare
• Proficiency in using MS Excel and PowerPoint
• Ability to build and motivate a large operations team
• Flexibility to work varying shifts, including weekends