Call Center Team Leader

Job Summary

A company is looking for a Team Leader in the Voice department.

Key Responsibilities

• Oversee day-to-day operations of a team of Customer Service Associates
• Monitor team performance and ensure compliance with policies and procedures
• Coach, motivate, and conduct performance appraisals for team members

Required Qualifications

• Minimum of 2 years of experience in a fast-paced leadership role
• Experience in a call center environment is preferred
• Strong proficiency in MS Office applications
• Ability to work flexible hours, including nights and weekends
• Good attendance record and performance metrics in previous roles