Call Center Tier 1

Job Summary

Providing overnight Tier 1 support, the full-time Call Center Tier 1 will manage inbound customer calls, analyze equipment issues, and escalate tickets appropriately while working remotely during the 3rd shift hours of 11:30 PM to 8 AM, including one weekend day each week.

Key responsibilities:

• Answer inbound customer calls promptly and professionally
• Analyze and troubleshoot customer equipment issues rapidly
• Create and update tickets for every interaction, ensuring proper documentation and escalation

Required qualifications:

• High school diploma or GED
• Experience with Microsoft Office software
• Ability to multitask effectively
• Excellent telephone etiquette and communication skills
• Strong organizational skills and a passion for customer solutions