Call Center Tier 1

Job Summary

Providing overnight Tier 1 support, the full-time remote Call Center Tier 1 will manage inbound customer calls, analyze equipment issues, and escalate tickets as necessary while working the 3rd shift hours of 11:30 PM to 8 AM, including one weekend day each week.

Key responsibilities

• Answer inbound customer calls promptly and professionally
• Analyze and resolve customer equipment issues rapidly, escalating tickets when necessary
• Create and update tickets accurately, documenting all interactions and procedures performed

Required qualifications

• High school diploma or GED
• Experience with Microsoft Office software
• Ability to multitask effectively
• Strong telephone etiquette and communication skills
• Self-motivated with a passion for providing customer solutions