Call Center Trainer

Job Summary

To empower customer experience account teams, the full-time Senior Professional Call Center Trainer will deliver engaging virtual training sessions, adapt learning materials to various styles, and assess training outcomes while working remotely.

Key responsibilities

• Deliver engaging and interactive training sessions to new and existing call center agents
• Facilitate virtual training programs to enhance employee skills and performance
• Assess training outcomes through surveys, feedback, and performance metrics

Required qualifications

• Five (5) or more years of experience as a corporate trainer or facilitator
• Passion for training and desire to facilitate in a virtual classroom environment
• Experience with adult learning principles and learner engagement techniques
• Demonstrable curriculum development skills