Call Center Trainer

Job Summary

To enhance training programs for customer service representatives, the full-time Call Center Trainer will develop and facilitate engaging training sessions, both in-person and virtually, while working onsite in Las Vegas, NV.

Key responsibilities

• Design and maintain comprehensive training materials and programs tailored to call center operations
• Deliver engaging training sessions using virtual platforms and assess learning gaps to adapt training approaches
• Collaborate with various departments to ensure training aligns with operational performance and patient experience goals

Required qualifications

• Minimum 5 years of call center training experience, preferably in healthcare or dermatology
• Proven experience in developing and delivering training programs for remote and onsite agents
• Strong understanding of healthcare scheduling operations and clinic workflows
• Exceptional presentation and facilitation skills for large training classes
• Proficiency in Microsoft Office Suite and experience with Learning Management Systems (LMS)