Call Center Trainer - Dermatology

Job Summary

To enhance training initiatives in a dynamic environment, the full-time Call Center Trainer - Dermatology will develop and facilitate training programs for customer service representatives, focusing on onboarding and skill enhancement both onsite and remotely.

Key responsibilities

• Design and maintain comprehensive training materials and programs for call center agents
• Deliver engaging in-person and virtual training sessions while assessing learning gaps and adapting training approaches
• Collaborate with various departments to ensure training effectiveness and alignment with operational goals

Required qualifications

• Minimum 5 years of call center training experience, preferably in healthcare or dermatology
• Proven experience in developing and delivering training programs for both remote and onsite agents
• Strong understanding of healthcare scheduling operations and clinic workflows
• Exceptional presentation and facilitation skills for large virtual training classes
• Proficiency in Microsoft Office Suite and experience with Learning Management Systems (LMS)