Call Center Training Manager
Job Summary
Seeking an energetic and organized Call Center Training Manager, the full-time hybrid position will lead new-hire training, coach employees, and monitor performance to ensure teams meet company and client expectations.
Key responsibilities
- Lead new-hire training and onboarding for contact center programs
- Deliver engaging training on client requirements, systems, and performance expectations
- Monitor performance metrics and develop targeted coaching or training plans to improve results
Required qualifications
- High school diploma or GED required; associate's or bachelor's degree preferred
- Previous call center/contact center experience strongly preferred
- Experience in training, coaching, supervision, or team leadership preferred
- Strong understanding of contact center performance metrics and KPIs
- Ability to analyze performance trends and create actionable coaching plans
Complete Job Description
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