Call Center Underwriter Associate

Job Summary

Providing high-quality service to insureds and agents, the full-time Call Center Underwriter Associate will manage incoming calls and various servicing functions for small to mid-sized commercial accounts, including handling service requests, renewals, and cancellations.

Key responsibilities

• Receive and respond to incoming calls regarding policy inquiries, billing, renewals, and claims
• Communicate with clients and agents to confirm policy renewals and provide updates on service requests
• Maintain documentation of servicing tasks and follow up on outstanding items to ensure timely resolution

Required qualifications

• Basic customer service experience, preferably in a call center or insurance environment
• Proficient in Microsoft Office Suite and familiar with agency management systems
• Ability to work rotating shifts, with availability required through 8:00 PM ET
• Bilingual (English/Spanish) is preferred
• Experience with office equipment such as scanners and copiers