Call Center Virtual Assistant

Job Summary

A company is looking for a Call Center Virtual Assistant to join their team and support operational excellence in client interactions.

Key Responsibilities

• Screen telephone calls before transferring to the assigned legal team
• Monitor all incoming calls and update the system accordingly
• Follow up on missed calls and pending inquiries

Required Qualifications

• Bilingual (English/Spanish) with full proficiency
• 1-2 years of customer service experience
• Strong background in performance-based metrics
• Experience with case management software is a major plus
• Resourceful and motivated to solve issues as they arise