Call Center Workforce Analyst

Location: Remote

Compensation: Salary

Reviewed: Tue, Jun 03, 2025

This job expires in: 17 days

Job Category: Business Operations

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Call Center Workforce Analyst.

Key Responsibilities

Interpret and evaluate call trends to develop accurate forecasts and agent schedules
Collaborate with management to identify workload drivers and optimize staffing levels
Monitor schedule adherence and report key performance indicators to management

Required Qualifications

Bachelor's degree or equivalent required
3-5 years of Workforce Management experience in a medium to high call volume call center
Extensive experience with ACD reports and proficiency in Excel, Word, and PowerPoint

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