Call Handling Specialist

Job Summary

A company is looking for a Senior Coordinator-Call Handling Specialist.

Key Responsibilities

• Evaluate calls and cases to assess performance, providing feedback and recognition to ensure high performance
• Monitor team performance for adherence to quality standards and compliance with regulations, tracking trends for improvement
• Analyze and report weekly and monthly trends to leadership while engaging in quality enhancement projects

Required Qualifications

• HS Diploma, GED, or technical certification in a related field, or equivalent experience preferred
• 3+ years of experience in a patient support program or hub field strongly preferred
• Experience in call and case quality audits strongly preferred
• Adverse Event reporting and reconciliation experience strongly preferred
• Bilingual Spanish preferred