Call Monitor

Job Summary

A company is looking for a Call Monitor.

Key Responsibilities

• Review calls for adherence to established rules and guidelines
• Provide feedback on areas of improvement to management
• Input data related to call evaluations into the computer system

Required Qualifications

• 1-2 years of customer service, call center, or sales experience
• Proficiency with Microsoft Office programs
• Ability to work independently and multitask
• High School Diploma or equivalent; some college preferred
• 1 or more years of experience in the mortgage or real estate industry preferred