Call Quality Analyst

Job Summary

A company is looking for a Call Quality Analyst to support the evaluation and improvement of call center operations.

Key Responsibilities

• Oversee call quality processes and monitor call scoring of agents
• Analyze calls to identify quality trends and training opportunities
• Collaborate with management to enhance customer experience and document findings

Required Qualifications

• Bachelor's Degree preferred
• Minimum of 3 years of call center experience in a relevant role
• Experience in the veterinary industry is preferred
• Management or supervisory experience is preferred
• Prior leadership experience is preferred