Call Specialist

Job Summary

A company is looking for a Call Specialist to support the Contact Center/211 Maine.

Key Responsibilities

• Receive and respond to calls, texts, and emails from individuals seeking access to health and human services
• Provide quality customer service and empathetic care while documenting interactions accurately and timely
• Utilize multiple platforms effectively to complete training and assist clients

Required Qualifications, Training, and Education

• High School Diploma or equivalent required; Associates Degree preferred
• Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years
• Computer proficiency in Microsoft Office and strong knowledge of software programs required
• Previous experience in a call center or providing Information & Referral preferred
• Must be able to pass a criminal background check and other required screenings