CallMiner Administrator

Job Summary

Detail-oriented and analytical, the full-time CallMiner Administrator will support the buildout, maintenance, and optimization of the CallMiner platform, focusing on creating scorecards, developing reports, and analyzing call trends in a fully remote environment.

Key Responsibilities

• Build, maintain, and update CallMiner scorecards based on business needs and operational goals
• Partner with leadership and operations teams to understand reporting needs and create meaningful dashboards and reports
• Monitor scorecard performance and analyze call data to identify trends and coaching opportunities

Required Qualifications

• Experience with CallMiner or a similar speech analytics platform preferred
• Strong analytical skills with the ability to interpret data and identify trends
• Experience building reports, dashboards, or performance tracking tools
• Ability to work independently while collaborating with multiple departments
• Proficiency in Microsoft Excel, Google Sheets, or other reporting tools preferred