Camera Pro Support Representative

Job Summary

Providing expert technical assistance for Canon consumer camera and video products, the full-time Camera Pro Support Representative will support customers and CPS members remotely by addressing service requests, troubleshooting issues, and documenting interactions using CRM tools.

Key responsibilities

• Deliver technical support via phone for Canon products, assisting with service requests and payment processing
• Guide users through troubleshooting processes and escalate complex issues to internal teams as necessary
• Maintain accurate documentation of customer interactions and identify opportunities to recommend Canon's Total Care solutions

Required qualifications

• High school diploma or equivalent
• 1-2 years of directly related experience in customer service or technical support roles
• Advanced knowledge of camera and photography equipment
• Proficiency in troubleshooting computer hardware, software, and operating systems
• Ability to multitask and navigate multiple software systems in a remote environment