Canadian French Technical Support Specialist

Job Summary

Canadian French Technical Support Specialist provides part-time technical assistance and customer support primarily through phone and email, resolving product issues for Canadian French-speaking customers.

Key Responsibilities

• Acts as the first point of contact for Canadian French-speaking customers seeking technical assistance
• Performs remote troubleshooting and guides customers through the technical problem-solving process
• Participates in project assignments, including product launch support and workflow efficiency initiatives

Required Qualifications

• High school diploma or GED
• Minimum of one year of experience in computer information systems or technical support
• Moderate experience with Microsoft Outlook and Excel
• Ability to input customer information into a CRM system
• Fluency in both Canadian French and English