Cancer Support Specialist

Job Summary

Connecting individuals with vital resources, the full-time remote Cancer Support Specialist will respond to inquiries, provide information on programs and services, and manage a caseload of clients to enhance the quality of life for cancer patients and their families.

Key responsibilities

• Respond to a high volume of inquiries through various channels with professionalism and empathy
• Provide information on ACS programs and coordinate support services to assist patients in completing treatment
• Meet established performance goals and maintain accurate documentation while contributing to a collaborative team environment

Required qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred
• Minimum of 1 year of contact center and/or customer service experience
• Bilingual skills (Spanish/English) are desirable
• Ability to meet performance metrics consistently
• Basic familiarity with Microsoft Office products and typing proficiency of 40 words per minute