Candidate Experience Representative II

Job Summary

Providing superior customer service and technical support, the full-time Candidate Experience Representative II will manage a high volume of inbound and outbound communications related to a pre-employment and onboarding portal in a remote setting.

Key responsibilities

• Handle inbound calls, emails, and chats while ensuring first contact resolution and maintaining accurate records of interactions
• Collaborate with peers and supervisors to monitor contact streams and provide timely updates on candidate concerns and issues
• Assist candidates with troubleshooting login issues, scheduling appointments, and managing disputes in compliance with applicable laws

Required qualifications

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience, preferably in a call center environment
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience with escalated calls and customer complaint resolutions
• Ability to work a flexible schedule, including days, evenings, and weekends