Candidate Experience Representative II

Job Summary

Providing superior customer service and technical support, the full-time Candidate Experience Representative II will manage a high volume of inbound and outbound communications while assisting candidates with pre-employment and onboarding portal issues in a remote environment.

Key responsibilities

• Handle inbound calls, emails, and chats while ensuring first contact resolution and maintaining accurate records of interactions
• Collaborate with internal teams to troubleshoot and resolve candidate concerns, including login issues and appointment scheduling
• Assist candidates with disputes and consumer statements in compliance with FCRA regulations, ensuring applicant privacy is maintained

Required qualifications

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience, preferably in a call center environment
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience in managing escalated calls and providing resolutions
• Ability to work a flexible schedule, including evenings and weekends