Cantonese/Mandarin Customer Service Representative

Job Summary

Fluent in Cantonese or Mandarin, the part-time Customer Service Representative will manage inbound and outbound calls, assist with member inquiries, and document interactions in a remote environment.

Key responsibilities

• Answer and document calls from members, providers, and health plans, addressing inquiries and concerns
• Verify claims, eligibility, and authorization statuses while providing quality service to customers
• Assist with member outreach communications and coordinate appointments with providers

Required qualifications

• High School Diploma or GED
• Fluency in Cantonese or Mandarin
• Experience using Microsoft applications such as Word, Excel, and Outlook
• One year of related experience and/or training, or an equivalent combination of education and experience
• Previous work experience in a healthcare setting is preferred