Capability Development Leader

Job Summary

A company is looking for an AVP - Capability Leader.

Key Responsibilities

• Oversee training needs assessment and analysis for teams
• Develop and maintain a training and development strategy for the business
• Collaborate with business leaders to identify gaps and implement improvement plans

Required Qualifications, Training, and Education

• 5 years of applicable experience, preferably in the BPO space
• Proficient in Microsoft Office Tools and statistical analysis software
• Experience in developing and implementing training and development strategies
• Strong project management skills and ability to manage multiple tasks
• Proven track record in training delivery and managing client relationships