Capability Manager

Job Summary

Managing omnichannel communications for member and provider audiences, the full-time remote Capability Manager will oversee communication operations, ensure compliance, and enhance engagement across various channels.

Key responsibilities:

• Oversee management of omnichannel communications, including mail, SMS, email, and IVR
• Monitor daily operations and resolve issues across all communication channels
• Collaborate with internal teams and vendors to ensure compliance and quality of communications

Required qualifications:

• 5+ years of experience in omnichannel communication operations or related project management
• 3+ years of experience in healthcare, PBM, or regulated industries
• Intermediate proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
• Ability to manage multiple projects and priorities in a dynamic environment
• Self-starter with flexibility to work with ambiguity