Capability Manager

Job Summary

Managing and optimizing member and provider communications across multiple channels, the full-time remote Capability Manager will oversee omnichannel communication operations, ensuring compliance and engagement while collaborating with internal teams and vendors.

Key responsibilities:

• Oversee omnichannel communications for members and providers, including mail, SMS, email, and IVR
• Monitor daily operations and resolve issues across all communication channels
• Collaborate with governance, legal, and compliance teams to ensure communication standards are met

Required qualifications:

• 5+ years of experience in omnichannel communication operations or related project management
• 3+ years of experience in healthcare, PBM, or regulated industries
• Intermediate proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
• Ability to manage multiple projects in a dynamic environment
• Self-starter with flexibility to work with ambiguity