Capability Manager

Job Summary

To support the development of the Optum Customer Communications/Document Composition Center of Excellence, the full-time Capability Manager will oversee the implementation of a scalable omni-channel customer communications management platform while working remotely from anywhere within the U.S.

Key responsibilities:

• Support the development and implementation of the Optum Customer Communications Center of Excellence, including capability requirements and operating model
• Act as a technical subject matter expert for the customer communications management platform and define the CCM roadmap for the next 2-4 years
• Collaborate with internal and external teams to optimize the CCM platform and ensure timely delivery of communication projects

Required qualifications:

• 3+ years of experience with customer communication management software/platforms
• 3+ years of experience implementing and maintaining a CCM platform, specifically Quadient Inspire
• 3+ years of experience developing capability documentation, standards, and training materials
• 3+ years of experience leading capability enablement efforts, including user support and training sessions