Capacity Analyst

Job Summary

To support effective staffing and scheduling, the full-time remote Capacity Analyst will translate demand forecasts into actionable capacity plans while collaborating with cross-functional teams to enhance workforce strategies and operational performance.

Key responsibilities

• Translate demand forecasts into capacity models that inform staffing requirements and service level attainment
• Develop scenario analyses to evaluate operational constraints and business initiatives
• Provide analytical insights that influence labor efficiency and cost management across the organization

Required qualifications

• 3-5 years of experience in workforce management, capacity planning, or a comparable analytical role
• Demonstrated knowledge of workforce management principles, including forecasting and staffing models
• Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas and modeling
• Experience building scenario models to assess operational impacts on workforce needs
• Certifications in process improvement or analytics (e.g., Lean Six Sigma) are preferred but not required