Capacity Planning Analyst

Job Summary

A company is looking for a Capacity Planning Analyst to manage demand-and-supply modeling for hiring plans and budgetary decisions.

Key Responsibilities

• Build and maintain a comprehensive capacity model for operational needs
• Transform agent-level workforce data into actionable insights for operational leaders
• Bridge the gap between Operations and Finance by translating staffing requirements into financial plans

Required Qualifications

• Deep understanding of capacity planning fundamentals and workforce management
• Experience in cross-functional collaboration to drive automated solutions
• Proficiency in data storytelling with clear, data-backed narratives
• Advanced SQL fluency, particularly in Snowflake or similar SQL dialects
• Experience leveraging AI tools for data analysis and model iteration