Card Payment Support Specialist

Job Summary

A company is looking for a Customer Service Agent - Card Payment.

Key Responsibilities

• Provide timely support to card users via email, resolving inquiries related to card activation and transactions
• Collaborate with internal teams to escalate and resolve complex issues
• Document user interactions and feedback to improve card payment services

Required Qualifications

• 2-3 years of experience in frontline customer support, preferably in fintech or payments
• Background in customer service within banking or payment networks is desirable
• Experience supporting digital wallets or blockchain payment solutions is a plus
• Strong organizational and multitasking skills
• Ability to work flexible hours, including nights and weekends