Care Access Coordinator

Job Summary

To support efficient access to behavioral health services, the part-time Care Access Coordinator will manage administrative tasks, provide member and provider support, and coordinate care while working remotely during evenings from 5:30 PM to 9:30 PM CST.

Key responsibilities

• Process authorizations, enter and audit data, and manage documentation to ensure workflow efficiency
• Serve as a frontline resource for benefit, authorization, and referral inquiries while maintaining HIPAA compliance
• Triage cases and route them to clinical teams, ensuring accurate information flow for care decisions

Required qualifications

• Bachelor's degree in Social Work, Psychology, or a related healthcare field plus 1+ year of relevant experience, or a high school diploma plus 3+ years of relevant experience
• Strong computer proficiency with the ability to navigate multiple systems simultaneously
• Ability to talk and type simultaneously during live member interactions
• U.S. Citizenship for at least 5 years and ability to pass a comprehensive background check
• High-speed internet service with specified minimum requirements for remote work