Care Access Coordinator

Job Summary

To ensure efficient access to behavioral health services, the full-time Care Access Coordinator will manage administrative tasks, provide member and provider support, and coordinate care while working remotely.

Key responsibilities

• Process authorizations, manage documentation, and ensure workflow efficiency across multiple systems
• Serve as a frontline resource for benefit, authorization, and referral inquiries while maintaining HIPAA compliance
• Triage cases and route them to clinical teams, ensuring accurate information flow for care decisions

Required qualifications

• Bachelor's degree in Social Work, Psychology, or related healthcare field plus 1+ year of relevant experience, or a high school diploma with 3+ years of relevant experience
• Strong computer proficiency with the ability to navigate multiple systems simultaneously
• Ability to talk and type simultaneously during live interactions
• Ability to pass a comprehensive background check upon hire and throughout employment
• Experience in a healthcare, managed care, behavioral health, or customer service setting