Care Access Guide

Job Summary

To support a growing healthcare initiative, the full-time hourly Care Access Guide will research and coordinate medical services for members, ensuring provider accessibility and effective communication while working remotely.

Key responsibilities

• Coordinate with the Navigation team to research provider accessibility and manage appointment scheduling for members
• Streamline member experiences by handling logistics such as medical record retrieval and administrative tracking
• Utilize proprietary software to accurately document actions taken and provide critical data reporting as needed

Required qualifications

• High School Diploma or GED required; some college education preferred
• Prior call center experience, particularly in an outbound production environment
• Exposure to medical benefits is preferred
• Experience in collections, customer service, or provider services is advantageous
• Proven ability to meet call count and production goals