Care Access Representative

Job Summary

Serving as the first point of contact for patients and staff, the full-time Care Access Representative will manage patient registration, schedule outpatient appointments, and coordinate communication in a remote environment.

Key responsibilities

• Ensures excellent customer service by maintaining a positive and professional demeanor in a high call volume setting
• Verifies and updates key patient information to ensure accuracy for safety and billing processes
• Schedules new and follow-up patient appointments while handling incoming calls and directing them appropriately

Required qualifications

• High School Diploma or GED
• One (1) year of customer service and/or clerical experience