Care Access Representative

Job Summary

Serving as the first point of contact for patients and staff, the full-time Care Access Representative will assist with patient registration, schedule outpatient appointments, and manage communications in a remote work environment.

Key responsibilities

• Ensures excellent customer service in a high call volume environment while meeting call quality standards
• Verifies and updates key patient information to ensure safety and accuracy in scheduling and billing
• Schedules new and follow-up patient appointments and actively participates in departmental quality assurance

Required qualifications

• High School Diploma or GED
• One (1) year of customer service and/or clerical experience