Care Access Representative

Job Summary

Serving as the first point of contact for patients, the full-time Care Access Representative will assist with patient registration, schedule outpatient appointments, and manage communication in a fully remote environment.

Key responsibilities

• Provide excellent customer service in a high call volume setting, ensuring call quality standards are met
• Verify and update key patient information to ensure safety and accuracy in scheduling and billing processes
• Schedule new and follow-up patient appointments and manage cancellations effectively

Required qualifications

• High School Diploma or GED
• One year of customer service and/or clerical experience