Care Access Representative

Job Summary

Serving as the first point of contact for patients, the full-time Care Access Representative will assist with patient registration, schedule outpatient appointments, and ensure accurate patient information while working remotely in a busy, high call volume environment.

Key responsibilities

• Ensures excellent customer service by maintaining a caring and professional demeanor in all interactions
• Verifies and updates key patient information to ensure safety and accuracy in scheduling and billing processes
• Schedules new and follow-up patient appointments and actively participates in departmental quality assurance efforts

Required qualifications

• High School Diploma or GED
• One year of customer service and/or clerical experience
• Experience with patient scheduling workflows, preferably in Epic
• Ability to handle high call volumes effectively
• Self-motivated team player with positive communication skills