Care Access Representative

Job Summary

Serving as the first point of contact for patients, the full-time remote Care Access Representative will assist in the patient registration process by scheduling appointments, entering patient information, and coordinating communication among staff and physicians.

Key responsibilities

• Ensures excellent customer service in a high call volume environment, meeting call quality standards
• Verifies and updates key patient information to ensure safety and billing accuracy, following established workflows in Epic
• Schedules new and follow-up patient appointments while attempting to reschedule cancellations

Required qualifications

• High School Diploma or GED
• One year of customer service and/or clerical experience