Care Access Specialist

Job Summary

Supporting the Care Line, the full-time Care Access Specialist will assist new patients with scheduling appointments, manage workqueues for timely scheduling, and ensure accurate patient information while working remotely.

Key responsibilities

• Ensures excellent customer service and meets call quality standards while assisting patients
• Schedules new and follow-up patient appointments and manages incoming and outgoing referrals
• Participates in departmental quality assurance by utilizing system work queues to minimize errors

Required qualifications

• High School Diploma or GED
• Three (3) years of customer service and/or clerical experience required
• Experience with patient scheduling and referral management preferred