Care Advice Line Health Advisor

Job Summary

To support telephonic Care Advice Line operations, the full-time Care Advice Line Health Advisor will provide real-time call queue support, assist patients and providers, and ensure effective communication while working remotely and covering various shifts, including weekends and weeknights.

Key responsibilities

• Answer incoming calls promptly and triage cases to appropriate healthcare professionals
• Provide education and support for patient self-management goals and care coordination
• Chart accurately in the EMR and assist with scheduling appointments as needed

Required qualifications

• Relevant clinical experience and educational background in healthcare
• Ability to communicate effectively with patients, caregivers, and healthcare providers
• Technical competency to navigate EMR and other applications
• Experience in a customer service role, preferably in a healthcare setting
• Flexibility to work various shifts, including weekends and holidays