Care Advisor

Job Summary

A company is looking for a Care Advisor to assist families in the caregiver search and hiring process.

Key Responsibilities

• Guide members through the caregiver search journey and maintain relationships with families and caregivers
• Provide ongoing support after caregiver hire to ensure satisfaction and address any changing needs
• Document interactions accurately in the electronic health record (EHR) system

Required Qualifications

• High school diploma or equivalent required
• Some college-level coursework preferred
• At least one year of experience in a productivity-based customer service role or call center environment
• Minimum of two years of experience in a customer service environment
• Previous healthcare experience preferred