Care Advisor

Job Summary

A company is looking for a Care Advisor to assist families in finding appropriate care solutions.

Key Responsibilities

• Meet or exceed targets and maintain a customer-first approach in all activities
• Conduct research and analysis to identify business opportunities and present recommendations to management
• Establish trust through personalized conversations and address customer inquiries with empathy

Required Qualifications

• BA/BS or equivalent work experience
• 5-7 years of experience in client service, account management, or customer relations
• Experience in aging care, financial services, insurance, or healthcare
• Strong organizational skills and self-motivation
• Experience with CRM systems and Microsoft Office Suite; familiarity with Microsoft Dynamics is a plus