Care Advisor

Job Summary

A company is looking for a Care Advisor to assist with caregiver search and support for families.

Key Responsibilities

• Guide members through the caregiver search journey by building relationships and providing exceptional communication
• Collaborate with the Enrollment Team to ensure seamless transitions and support after caregiver hire
• Document interactions accurately in the EHR system and assist in the inbound call center as needed

Required Qualifications

• High school diploma or equivalent required
• Some college-level coursework preferred
• Six months experience in a customer service role required
• At least one year of experience in a customer service or call center environment preferred
• Previous healthcare experience preferred