Care Advisor

Job Summary

Care Advisor, a full-time remote position, assists families in the caregiver search process, providing support and guidance while ensuring satisfaction post-hire.

Key Responsibilities

• Guide members through the caregiver search journey and maintain relationships with families and caregivers
• Provide ongoing support after caregiver hire to ensure overall satisfaction
• Document interactions accurately in CareLinx's EHR system

Required Qualifications

• High school diploma or equivalent required
• Some college-level coursework preferred
• At least one year of experience in a productivity-based customer service role or call center environment, or a minimum of two years in a customer service environment
• Previous healthcare experience preferred