Care Advisor

Job Summary

To support CareLinx's Payer Operations, the full-time remote Care Advisor will guide families through the caregiver search process, ensuring satisfaction and providing ongoing support after caregiver placement.

Key responsibilities:

• Guide members through the caregiver search journey with exceptional communication and relationship building
• Provide ongoing support to maintain relationships with families and caregivers, ensuring overall satisfaction
• Document interactions accurately in CareLinx's EHR system and collaborate with team members professionally

Required qualifications:

• High school diploma or equivalent required; some college coursework preferred
• At least one year of experience in a productivity-based customer service role or call center environment
• Minimum of two years of experience in a customer service environment
• Previous healthcare experience preferred