Care Advocacy Supervisor

Job Summary

A company is looking for a Supervisor, Care Advocacy.

Key Responsibilities

• Lead and supervise Healthcare Navigator Agents, driving team performance and accountability
• Analyze contact center operations to maintain KPIs and identify opportunities for quality improvement
• Conduct training and development meetings, fostering employee engagement and career growth

Required Qualifications

• Bachelor's degree or equivalent combination of some college and demonstrated work experience
• Proven leadership experience in a service environment, preferably within a contact center
• Experience in the Healthcare Benefits/Insurance industry is a strong plus