Care Advocate

Job Summary

A company is looking for a Care Advocate.

Key Responsibilities

• Manage order intake and perform internal workflows to process patient orders while engaging with patients and caregivers
• Utilize internal resources to manage outreach and ensure timely fulfillment of patient needs
• Communicate professionally with all stakeholders and ensure orders are processed efficiently

Required Qualifications

• 2+ years of experience in a customer success or customer service role; healthcare experience preferred
• Strong interest in enhancing customer experience and its impact on business growth
• Empathetic and collaborative individual with experience in fast-paced environments
• Bilingual in English and Spanish is a plus
• Proficient in computer skills including Google Suite and CRM systems; remote work requirements include high-speed internet and a HIPAA compliant workspace