Care Advocate

Job Summary

A company is looking for a Care Advocate to provide world-class care to client members.

Key Responsibilities

• Manage a schedule of introductory video appointments and prioritize tasks
• Provide personalized recommendations and ensure an exceptional customer service experience
• Coordinate with team members to facilitate immediate care access and conduct follow-ups

Qualifications

• Background in allied health, human services, or healthcare
• 1-2+ years of direct patient care experience
• Experience in achieving KPIs related to engagement, satisfaction, and productivity
• Proficiency in navigating new technologies and systems in a remote setting
• Certification or licensure in a healthcare-related field preferred