Care Advocate

Job Summary

A company is looking for a Care Advocate to provide world-class care to members.

Key Responsibilities

• Manage a high volume of member appointments and provide personalized care recommendations
• Deliver exceptional customer service and escalate concerns as needed
• Collaborate with team members to ensure immediate access to care and follow up with members

Required Qualifications

• Background in allied health, human services, or healthcare
• 1-2+ years of direct patient care experience or in digital health
• Experience achieving KPIs related to engagement and satisfaction
• Proficiency in navigating new technologies and systems
• Flexibility and a growth mindset in a remote/startup environment