Care Advocate

Job Summary

A company is looking for a Care Advocate to provide an outstanding care experience to users.

Key Responsibilities

• Act as the user-facing voice of the brand, ensuring proper support from the care team, providers, and pharmacy
• Coordinate care with users, providers, and pharmacies while managing the sign-up process
• Answer user questions through various communication channels and maintain accurate records of user information

Required Qualifications

• 1+ years of online customer service work experience
• Experience with phone, email, live chat, and SMS communications
• Fluent in Spanish (strongly preferred)
• Availability during 9am-5pm ET
• Experience in healthcare, telehealth, or related clinical settings (preferred)